What's davintosh? Mostly just the random ramblings of a hopelessly distractible… Hey, what's that?

Happy Father’s Day, Dad

Filed under: Faith & Worship,Family,The Deep — Tags: , , , , — dave @ 11:40 pm 2008/06/28

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When I was a boy of fourteen, my father was so ignorant I could hardly stand to have the old man around. But when I got to be twenty-one, I was astonished at how much he had learned in seven years.
Mark Twain

Dad has been gone since 1987, and there are days I miss him sorely. Like today. That quote from Twain really hits home; I never really appreciated him or his advice when he was around, and never took the opportunity to tell him how much he meant to me. He was never the kind of guy who would put his arm around one of his kids & tell them he loved them, and unfortunately that rubbed off on me to a large degree.

The funny thing (or sad thing) is that as I grow older, I remember more of what he said to me in years past. Little nuggets of wisdom dispensed by a guy with an 8th grade education. Totally dismissed by me at the time they were handed out — I was so much smarter than him — but were tucked away in long term memory for retrieval when they’re really needed.

Amazing how the human mind works.

I should probably add a few things about the photo above… Dad was born & grew up on a farm near Canton, SD. As a kid his family had only horse-drawn farm implements, and remembered clearly the time that they got their first tractor. When I was a kid, Dad bought a farm near Schindler, SD, hoping that we as a family would move there; the problem was that he hadn’t consulted Mom about it, and she wouldn’t have any of it. So Dad kept the place as a hobby farm, keeping some sheep, pigs, chickens, horses, and an occasional cow. The livestock & crops did bring in a little extra money, but with nine kids at home, Dad didn’t have a lot of money for equipment, so he would buy what he needed at auction sales. He was always on the lookout for old horse-drawn equipment, and was usually able to pick things up for a song.

The farm was always a point of contention between Mom & Dad, and finally in the late ’70′s he traded the property by Schindler for 40 acres near Hartford, built a new house, and we moved there. Mom wasn’t thrilled with that idea either — she wanted to live in Sioux Falls — but went along with it. She ended up hating it though, and when Mamma ain’t happy… But that’s another story for another time.

All his life Dad had a wish to farm as he did when he was young, with horses, and when he retired in 1981, he finally set to work to do that. I think it was in 1983 that he had it all together and actually did it. Earlier that year I had bought a decent 35mm SLR camera — a Canon T70 — and Dad asked me if I’d take some photos of him doing some cultivating, and that’s where the photo came from. The funny thing is that the cultivating showed him that there was a reason horses were replaced by tractors — it’s a lot of work! — and he had the corn harvested by a combine that fall.

I gave the photos to him after they were developed, he put them in a little album and carried them around to any and all family get-togethers, showing them to anybody who’d give him the time. But the negatives… Lord only knows where they ended up. I think I gave them to him with the photos, not realizing how important they’d become to me and the rest of the family, and now they’re nowhere to be found. So when I ended up with the original photos (in Dad’s little album) after he died, I scanned them in and did some Photoshopping on them. Not the greatest quality work, but the prints that I made from those doctored scans were a pretty popular item with the family. Dad was doing that day something that made him truly happy, and it’s good to have those photos to remember him by.

South Side Performance At Automania

Filed under: Cars! — Tags: , , — dave @ 4:33 pm 2008/06/27

It’s been a busy week for me since the Automania show last Wednesday, but there were a few things of interest there that I wanted to share (Ian & I went to the show, and between the two of us, snapped over 300 photos; some are worth seeing, some not so much, but if you’re interested in the whole schmere, you can have a peek here.)

There’s always stuff being shown by different retailers and garages and whatnot, but the display put on by South Side Performance was pretty incredible; I was a bit flabbergasted by what these guys pulled off. Not only did they have a bevy of hot cars to show off, but they also brought out their CNC Water Jet, set it up on the street, and set about cutting aluminum key fobs to give away.

The fact that this machine is able to cut metal (up to 8 inches thick) with water and agate is amazing enough, but for these guys to tear the machine down, pull it out of the shop, haul it — and a rented compressor & generator — downtown, set it up on the street (with a chance of rain in the forecast) and hook it all up is over the top.

As far as I can tell, South Side Performance has no web presence (yet) but there are a number of YouTube videos of various cars on their AWD dyno. Here is a little video tour of the shop, which is nice as I’ve driven by the place dozens of times but have never been inside:


(YouTube link)

I might have to get to know these guys a little better.

Automania 2008 Is On For Tonight!

Filed under: Cars!,Family,Fun! — Tags: , , , — dave @ 10:09 am 2008/06/18

Yes! The Night of the Hot Rods has finally arrived!

Automania is tonight, June 18, 2008. The weather forecast looks excellent, so you can bet that I’ll be there, dragging the boys around (or maybe the other way round) snapping pictures of everything they’re not interested in. They’ll likely be gawking at the shiny Ferraris, Lamborginis and Mustangs while I’m looking at the rat rods and classics. No matter; it’ll be fun.

Last year I snapped a few photos of the marvelous rig, It’s Five-O’Clock Somewhere, and posted them on this site. Neatorama picked it up and posted on it; from there it got linked all over the place. Not sure if the Bortschellers will be back this year or not, but I’ll be sure to shake his hand if he is.

This year Tommy James and The Shondells will be playing… I’ve already got Crimson & Clover running through my head!

The King Of Unfinished Projects

Filed under: About This Site — dave @ 9:45 pm 2008/06/16

Yes, that’s me alright. I love to take on a new project, and am just as ready to set it aside to start the next one.

That’s true not only in my home improvement projects, my bike projects, my automotive projects, my work projects, etc… It also holds true right here on my WordPress blog. Right now I’ve got 50 posts that I’ve started, worked on a bit (some more, some less) and have abandoned. 50 of them. That’s pretty pathetic.

So my new project(!) is to clear out some of the dead wood from my pile of WordPress drafts. The first of that group was the ebike post that went up this weekend; I started that particular post back in October or November. Seven months to complete a post is really pathetic.

Some of them I will have likely lost interest in (obviously), and others have more than likely become out of date and wouldn’t make sense to finish up & post. At any rate, I hope to have some slightly fresh content gracing this collection of 1′s and 0′s in the very near future.

The Trials & Tribulations Of Building An E-Bike On The Cheap

Filed under: Bikes,Cool Technology,Fun!,Gadgets,Geek — dave @ 10:37 am 2008/06/15

Last fall I finally broke down and bought an electric conversion kit for my bike. Getting there was a long process because the CFO (aka: the Wife) wasn’t terribly excited about the idea, so funding for it was very spotty. A bonus at work finally provided the cash needed for the motor, and I was on my way.

I had checked out lots of different hubs, including the GoHub that I wrote about a while back, and settled on a rear wheel hub motor manufactured & sold by Golden Motor.
ebike_hub_sm.jpg

In retrospect, the decision to go with the Golden hub was probably a poor one. The design of the motor itself is reportedly pretty decent, and my experience with it on the road is positive, but reports from users on their user’s forum show that the product quality from Golden is very inconsistent; most work well, but a sizable (and what most would consider unacceptable) percentage have serious issues, and service is about as bad as it gets. That means it’s nonexistent. Orders are handled by way of email and PayPal transactions, and the primary sales contact — Philip — is in China; messages to him go unanswered for way too long, if they get answered at all. About the only communication I received from him is when I actually placed an order for the motor; all the pre- and post-sales emails I’ve sent to him have been ignored. The best support for the product comes via the user’s forum, but that’s of pretty limited usefulness as there is absolutely no official presence there from Golden Motor. There are some knowledgeable, helpful individuals on the forum giving good information on occasion, but I’d much prefer someone on the inside keeping things humming.

I picked the Golden Motor hub mainly because of price; $265 shipped — far less expensive than most others. When I first found them earlier last summer, the kit was $175 plus shipping, but with the weight of the kit, I’m sure shipping was fairly expensive; not $90 expensive, but… I really shouldn’t complain though. Now the price has jumped to $338 shipped. Guess the weak dollar has really taken its toll.

After placing my order, I didn’t expect to see the hub for a while — reports on the forum pegged delivery to be measured in weeks — but it turned out that the longest delay was getting PayPal to transfer the cash to Golden. After they got my money the hub kit was shipped from a distributor in California (I think) and I got it within a few days. Apparently things are improving on that front.

From what I read on the user’s forum, most hub motors sold are for front wheel installations. That kit seems to be well engineered and goes on the bike pretty easily. But the rear wheel kit… that’s pretty much a work in progress. I went with the rear hub thinking that it would give me the best flexibility for mounting it on other bikes, especially with the rowtrike/rowbike the boys and I are hoping to build in mind. After making that decision and placing my order, one issue that came to my attention is that the rear hubs required 160mm between the rear dropouts. I planed to mount the motor on my ProFlex mountain bike, which has a standard rear axle width of 135mm. If I did nothing to narrow the hub I’d need to spread the dropouts to add 25mm between the dropouts. That’s just under an inch, which may be a bit much. But when the motor arrived, the story was different.

Others who had bough the rear hubs before reported that they had threads on both sides; the right side for the freewheel of course, and the left with matching threads for a brake. The hubs were originally designed for scooters in China, which use a band brake on the left side. Generally, band brakes are used on scooters and other small-wheeled contrivances; on a 26″ bike wheel, the torque is too much for the band brake to handle, and makes it pretty much worthless for stopping power. But the hub I received had threads only on the right side, for the freewheel. That made the width of the hub less of an issue, but I had a few other issues that I still needed to deal with.

The first order of business was to fabricate a new set of spacers for the axle that left enough room on the right for the freewheel. The spacers are short bits of steel tubing that fit between the bearing races and the bike frame dropouts. My motor appears to be one of the transitional iterations that was only half done right, and the spacers that were included were far too short to be of any use. I first measured the width of the hub, from the outsides of the two bearings and subtracted that from the space between the dropouts. I measured the depth of the freewheel and added a bit to that for the right side spacer, then used the remainder of the room available for the left.

Problem number two was with the axle. The axle has flats ground on them which holds the axle in place and allows the torque to be transferred to the ground instead of spinning the axle inside the hub. The axle flats were cut as if this hub still had the threaded cover on the left side — transitional species again. So I had to grind down the round part of the axle to extend the flats to where the dropout would hit it. You can see in the photo that even then, the threads don’t go far enough toward the center of the wheel, so I have to add a washer outside the dropout to keep the wheel on.

axle_left_side.jpg

The problem I then encountered was the rim; the wheel was built with the rim centered on the hub, so with the freewheel on the right, the hub — and the rim — was off center by about an inch.

off-center.jpg

I took the wheel to Spoke n Sport to have them dish it; I don’t have a truing stand, and I’ve only built two wheels in my entire life, so I thought they could do it much better than I. Turned out they could only move the rim about 5mm toward the freewheel side because the spokes on the other side were running out of threads. Dang. Not sure if buying longer spoke nipples is an option or what, but it’s still not where I need it. I went ahead and mounted the wheel on the bike, then adjusted the brakes to get them to work. It works, but I don’t much like the arrangement and will be swapping in a different rim properly dished sometime soon.

ebike_sm.jpg

One option that I had thought of earlier, but may end up just doing is to build a new rear triangle for the ProFlex specifically for the electric hub; one that pushes the wheel backward six inches or so to make room for batteries between the wheel and downtube, similar to the rear triangle on the Liberty Electric Bike. That idea comes in part from the XtraCycle FreeRadical and the Stoke Monkey; in fact a home-built version of that made from the rear triangle of a scrapped frame might be just the ticket. Hmmm… That’s got possibilities. I’ve been trying to scrounge up some old bike frames for the job, but most everything is just junk bikes, so I may have to get a little more sophisticated than Freecycle or thrift stores. Mainly what I’m looking for is a dropout that has a real derailleur hanger on it; I would think that something like that would be easier to come by, but…

My bike is a ProFlex 872, and the rear triangle is composed of a pair of beefy chainstays on a pivot just above the crank, with a smaller diameter set of seat stays attached to an elastomer shock just below the intersection of the seatpost and top tube. If I build a new rear triangle to supplant the original to make space behind the seat tube for mounting batteries down low, it will also make room for a real shock absorber for the rear wheel. The funky elastomer shocks on ProFlex bikes never lasted long, and with the demise of the manufacturer, replacement elastomers are hard to find — mine is long gone, replaced with a chunk of rubber designed for an automotive application, so it doesn’t have much give. It would be really nice to have a real shock in there!

I ordered a set of three 12 volt, 7 amp/hour sealed lead acid batteries from Rage Battery for it, again being budget conscious in that decision. I put the batteries in an old trunk pack that on hand, setting that on an aluminum rack on the back of the bike. The controller was mounted to a small piece of plywood cut to fit inside a nylon bag that hangs from the top tube. Maybe when I get around to building the new rear triangle I’ll include room for the controller in there as well. The bag works ok, but it could be much better. Some of the other bikes built by Golden Motor buyers have some goofy looking controller installations, and I think mine is a bit cleaner looking. I might be compromising airflow around the controller a bit, but I don’t think heat has been much of an issue thus far.

The biggest problem in using the bike so far this year has been the weather. We’ve had an unusually long, cold & wet spring. Mechanically, the bike has worked well for the first 100 miles. I have been able to use the bike to get to work and back with little effort… Riding the bike is like, well, riding a bike. Except riding with the motor feels like you’re always going downhill. Without pedaling the bike will carry me at a pretty steady 18mph. If I pedal a bit it’s possible to kick it up to about 25mph, but the biggest restriction there seems to be gearing — I can’t spin much faster than that. I’m thinking about putting a bigger chainring on it to increase my top speed.

On the subject of gearing, another modification I’m considering is eliminating the multi-speed rear cluster. I’ve got a bit of a Mickey Mouse shifter arrangement set up for the rear derailleur — and old thumb shifter mounted on the left handlebar — and the result is that I don’t use it much. Most of the shifting is done on the front chainrings. A single speed freewheel on the wheel will make centering the wheel much easier.

One thing that makes riding this bike feel different than a standard bike is out of the seat pedaling. Definitely not recommended. I did that riding up a steep hill last week, and I thought I was going to lose the batteries from the rack. Going up a hill does take a bit of effort; the motor alone isn’t up to the task. But even with a single speed freewheel, even a steep hill should be very doable by dropping down to a smaller chainring.

When riding on the bike trail in Sioux Falls, it’s a kick being able to pass others so easily; makes you feel like Superman! I was riding it home one day last week, and there was a nasty crosswind. Other cyclists were struggling to keep going at about 10mph; I was able to maintain the usual 18-20mph with no trouble, so I flew by the others. So all in all, I think the project has been a success.

Update: The bike worked great until this week. I hopped on it yesterday morning to go somewhere, and the rear wheel felt funny. I thought it might be low on air, so I turned around to fill it up. While attaching the pump I noticed a problem with one of the spokes…

spoke_hole.jpg

It’s not supposed to look like that. Closer inspection showed that several other spoke holes showed less severe cracking; not a good sign, but not all that unexpected either. The rim that was included with the hub motor was a cheapo single-wall alloy rim, and obviously wasn’t designed for use on such a heavy bike. The motor, batteries, bike and me was a bit too much for it. This situation makes replacing the rim more than a someday thing. I hope to get the wheel dished properly this time; whether that involves buying different spokes or not, I don’t know.

After removing the wheel for closer inspection, it also seems that the wheel doesn’t spin as easily as it did when I first got it. I’ll be removing the motor covers to inspect the bearings to see if there is a problem there. It appears that the wheel spacers have held up well; I was a little concerned about them. Even considering the initial challenges and this most recent setback, I still think the project has been successful. This issue with the rim will indeed be a challenge, but I think the end result will be a better performing product.

The $13,000 Electric Bike

Filed under: Bikes,Cool Technology — dave @ 9:31 am

Wow! I bumped into this site a couple of days ago, and am just amazed… An electric motorized bicycle that costs more than some motorcycles. The Optibike probably represents the state-of-the-art in electric powered bikes, and is a very impressive piece of machinery, but hokey pete… $13,000? for a bicycle?

ob1.jpg

That price is the base price for their high-end model — the OB1 — which boasts an 850 watt motor, lithium ion battery, disk brakes, aluminum monocoque frame, carbon fiber wheels (and carbon fiber everything else it seems), full suspension wireless PDA interface for battery monitoring with built-in GPS(!)… The list goes on. The OB1 (wonder if the designer was a Star Wars fan) is pretty much custom built, and can be painted any way you like. Like I said, it’s their high-end model, and commands a high-end price.

The OB1 is also designed to be able to go 57 miles on a charge, at speeds of 35mph and up, so the high end is impressive. What amazes me is that they are able to package it all in such a svelte frame; no bulky batteries hanging off in odd places, no bulky hub motor making it look out of place… It just looks like a bike. At least until it passes an Olympic-level cyclist like he’s standing still, and the rider isn’t even pedaling.

The lineup also includes three other models; the 800Li, the 600Li, and the 400, priced at $8,995, $7,995, & $4,995 respectively. The models differ in the power output of the motors and the level of componentry hanging on the common frame. All of the Optibike models have in common the Motorized Bottom Bracket (MBB), a patented mechanism that combines a geared motor with the bike’s bottom bracket. Unfortunately, there isn’t much information on the site about how the MBB works.

Very cool gear. Spendy, but very cool.

Why Is A Computer A Stupid Machine?

Filed under: About This Site,Computers,Fun!,Just Stuff — dave @ 4:12 pm 2008/06/10

I was browsing through some of the recent visitors to davintosh.com just now (as I am wont to do), and came across an interesting item. When a hit is registered from a search engine, Sitemeter also shows what the terms entered into the search field. This one was interesting:

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(click on the image to see the whole report)

Although I’ve told others that a computer is nothing but a stupid machine and does only what it’s told, and I’ve sometimes wondered why a computer can’t be at least a little more intelligent, I can’t say I’ve ever thought to Google for an answer to it. No surprise though that the system at the other end was Windows XP and Internet Exploder; I’d expect the user has a big goose egg on his forehead from banging his head against the desk.

The best part though is he thought the answer could be found here. I’m gonna be grinning over that one for a while.

Pushing 2,000

Filed under: About This Site — dave @ 6:11 am

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A mere six months ago, I wrote a post when my Sitemeter count had nearly reached 1,000 visitors. Now, the count has nearly reached the next milestone, 2,000 visits.

As I wrote last time, 2,000 hits isn’t much; many of the more popular sites will see traffic like that in an hour or less. The always excellent Lifehacker ranks number 8 in Sitemeter’s list of Top Visited Sites. I looked up their stats and they receive an average of 735,803 visits in a day; that translates to 30,658 every hour. Wow. In a way I hope I can someday hit numbers like that, but in many other ways, I’m very happy with my meager 11 visit daily average.

The site has changed a little since then; I applied a different CSS theme — Upstart Blogger Minim with a few tweaks here & there, added some Google Adsense addy’s to the left column (made a whopping $1.54 so far!)… But essentially the site is what it’s always been, just a random collection of stuff that I find interesting and take the time to write about. And I just think it’s kinda fun that others find some of the same things interesting, are able to find my little thread of the World Wide Web, and stop over, even for a short visit.

All in all, I’m pretty happy with Sitemeter’s performance. I’ve also got Google Analytics working on the site. And while Google does an ok job, Sitemeter is much more accessible; ie… no multi-click plus password routine to get to the summary of information. Also, there often seems to be some disparity between the stats produced by the two, and I’m not sure who is right. So I look most often at Sitemeter and sometimes at Google, but try not to overanalyze the difference in the numbers.

Sometimes I wonder if I obsess with the site stats too much. I’ll check them daily or so, just to see where the inbound clicks are coming from, and to see where some of the readers are located. Not surprisingly, most of the visits are from locations within the US, and many others from Europe. Not many visits from non-English speaking countries; again, no surprise there. The more popular pages are a bit more surprising, at least to me. Most hits come from search engine traffic; Google seems to like my content and helps my site to have a relatively high pagerank on some keywords. Sitemeter doesn’t seem to have a stat page that shows the all-time page ranking for the site, just for the last 100 visits. From memory, the pages that seem to consistently get a lot of hits are as follows:

Be A Good Do-Bee — Romper Room
YouConvertIt.com
Grandfather To The SUV?
Stupid Computer Trick — VNC Echo
’09 Dodge Purple People Eater
The Virtual KVM
Hillbilly Horseshoes
Citroen 2CV Rat Rod

The post that probably sees the most traffic is The Dash 30fx; it’s linked from at least two different Mac-centric sites and gets a Google hit or two on occasion. There was a time when I thought I might put that old guy up for sale, but in truly rare computer hardware, older is better, so I think I’ll hang onto it for a while longer. Might be able to retire on that someday. Or at least use it to prop open the door to my shop.

Another one that seems to be a perennial favorite is It’s Five O’Clock Somewhere, the post about the ’54 Ford Delivery with the boat-topped camper trailer. (I saw that rig at the Automania show in Sioux Falls last year; this year’s show is coming up next week, so I’m hoping it’ll be back, and I’m also hoping that there will be some other notable cars or trucks there.) The photos of that thing ended up on Neatorama, and from there ended up in several different places, bringing in hits from all over. One of the problems is that since that one went up about this time last year, I changed web hosts, and somehow in the process of moving, the link to that page got changed, but all the other linking sites still have the old one. So visitors from those sites get a 404 error page, but I’ve modded that to include the proper links. Not sure how helpful that was, but it’s something.

So here’s to davintosh, another six months older, and with ever-increasing popularity. It may still be fly-over country of the World Wide Web, but I see a bit of an upward trend here!

Honor and Shame

Filed under: Faith & Worship,Family,Fun!,The Deep — dave @ 12:34 am 2008/06/04

aslan.jpg

The family and I went to see Prince Caspian on opening night a couple weeks back, and we were all a little disappointed in the movie’s departure from the original story. My better half read the Narnia Chronicles to the kids when they were younger, and the older ones have read the books numerous times. We also listen to the excellent Focus on the Family Radio Theater versions of the stories to pass the time on road trips, so you can say that we know them pretty well. Inside and out would be a good description.

A week or so ago we pulled the Prince Caspian CD out for a drive to Grandma & Grandpa and listened to it again, just for a closer look at what the differences were between the movie and the Radio Theater version (which follows the book pretty closely.) While listening, one of the lines hit me hard; near the end, Aslan is preparing to send the Telmarines back to their original home, and tells them where they originally came from — the Telmarines descended from pirates who stumbled through a gateway between our world and Telmar. This was unsettling to Caspian, and that made him wish he “came from a more honorable lineage.” To that, Aslan replied,

You come of the Lord Adam and the Lady Eve. And that is both honor enough to erect the head of the poorest beggar, and shame enough to bow the shoulders of the greatest emperor on earth. Be content.

How very, very profound. We, like Adam, are made in God’s image, set apart from all creation by God’s incredible gift. Yet we stumble and fall and dishonor ourselves all too readily. Shame and honor.

Samsung Customer Disservice

Filed under: Computers,Work — Tags: , , , , — dave @ 3:06 pm 2008/06/02

This sucks. Samsung has just ripped me off, and I’m more than just a little angry about it.

I bought a manufacturer recertified 22″ flat panel monitor (model 225BW) eCost.com in late February (which was delivered and put into use in early March). The monitor worked fine at first, but in the last week developed a problem with the DVI input; nothing connected to the DVI port will produce an image (but the VGA port does still work.)

Since it was a remanufactured unit, I first called eCost, and was told that they only warrant the remanufactured monitors for 30 days; I’d have to go to the manufacturer. The first representative I spoke with at Samsung informed me that because the purchase date was more than 90 days ago (95 days, to be exact) the 90-day warranty has expired, and there is no recourse. I tried to explain that I did not actually take possession of the monitor until March 4, and that I contacted them about the issue as soon as I could, but that didn’t matter — the warranty period is measured from the date of purchase, and there are no exceptions for remanufactured items. A second representative in their so-called “Executive Group” told me the same, and again refused to make an exception.

I am the sole IT support guy for my small business employer, and was the one who made the original purchase. I am also the one on whom my not very geeky coworkers rely for technical support issues. This problem first surface last week, when I happened to be on vacation, so the people here naturally waited until my return to get the problem resolved. I made the call at my first opportunity after returning to work this morning, but yet my request for service was denied. Logically, the warranty would either have a little bit of a grace period to allow for situations like this, or they would measure the warranty period by the date I took possession of the item, especially when purchased from an online retailer. I have no control over the item until I take physical possession of it at the time of delivery; why should the warranty begin before that time?

It’s also very disappointing. I can understand that Samsung would want to stick to its warranty policy, but what this is telling me is that the organization is governed more by blind adherence to policy than by logic; extenuating circumstances apparently don’t mean a thing to them. It also tells me that they don’t want to stand behind their repair work… This monitor was presumably returned to their facilities and reworked by their personnel to what is deemed to be acceptable working condition. In this case, the monitor worked fine up to almost the day the warranty expired, which unfortunately happened to coincide with my time off from work. Now, a mere five business days beyond that magic date, I’m left out in the cold with a monitor that half works. The big question here is whether I could expect the same level of repair quality for an item returned to Samsung for warranty repairs. It doesn’t bode well for them.

I have purchased a good number of Samsung products in the past, and have had few issues with them; in fact, I have a Samsung monitor on my own desk. But… you can be guaranteed that this incident marks the last of Samsung products being purchased by me for personal use or for use in this organization, as long as I’m making the purchasing decisions. They just lost a customer. Forever.

Yeah, I realize buying remanufactured products is sometimes a shot in the dark, but still… this is very telling of Samsung’s customer service and public relations arm. And of their in-house service.

Thanks for letting me vent a little more. I realize that vengeance isn’t mine, and my little blog entry won’t cause but a small ding in Samsung’s reputation, but I feel a little better. Just a little.